Last Updated: November 2026

Information We Collect

We may collect personal information when you submit a form on our website, request an estimate, schedule an appointment, or communicate with our team.

This information may include:

• Name
• Email address
• Phone number
• Home or business address
• Heating and cooling service needs
• Appointment, estimate, and service details
• Any additional information you choose to provide

We may also automatically collect information about how visitors interact with our website, including IP addresses, browser types, device information, pages visited, and website activity.

How We Use Your Information

We use the information we collect to:

• Respond to questions and service requests
• Schedule appointments and provide estimates
• Communicate about heating and cooling services
• Follow up on completed jobs and customer experiences
• Send appointment reminders and service updates
• Send promotional messages when appropriate consent has been obtained
• Improve our website, services, and customer experience
• Measure and improve the effectiveness of our advertising

Information Sharing

We do not sell your personal information.

We may share information with trusted third-party service providers who assist with our business operations, website analytics, advertising, customer communications, and service delivery.

Cookies, Analytics, and Advertising

Our website uses cookies and similar tracking technologies to improve the user experience, understand website traffic, and measure advertising performance.

These technologies may include Google Analytics, Google Ads, Meta Pixel, and other advertising or analytics services.

Information collected through these tools may include website interactions, pages visited, device information, and other usage data. Certain third-party advertising platforms may use this information to deliver relevant advertisements.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

How We Protect Your Information

We take reasonable measures to protect personal information from unauthorized access, misuse, or disclosure. However, no method of electronic transmission or storage is completely secure.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and business requirements.

You can also opt out of SMS communications at any time by replying STOP to a text message.

Third-Party Services

We may use third-party platforms, including Chiirp, to help manage customer communications, appointments, and follow-ups.

These providers may process information on our behalf to support our business operations and services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Updates will be posted on this page with a revised effective date.

Text Messaging and SMS Communications

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:
hvac@caraballoheating.com